CONDITIONS OF SALE X., whose registered office is at , registered in the Companies Register of , Owner of the website .

We wish to inform you that the Conditions of Sale set out below indicate in a clear and comprehensible manner the conditions and methods with which you can make your purchases online in store.

We therefore invite you to read and accept them in order to use all our online services quickly, securely and in full compliance with the principles of good faith and loyalty in commercial transactions.

Acceptance of the general conditions of sale

1. The contract stipulated between X and the Customer must be considered concluded with the acceptance, even partial, of the order by X. This acceptance is considered tacit, unless otherwise communicated in any way to the customer. By placing an order using the various methods provided, the customer declares that he/she has read all the information provided to him/her during the purchasing procedure, and that he/she fully accepts the general and payment conditions listed below.

If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes unrelated to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and will in any case keep these general conditions of sale, in compliance with the provisions of the laws in force in Italy on distance selling.

The Customer is excluded from any right to compensation or damages, as well as from any contractual or extra-contractual liability for direct or indirect damage to persons and/or things, caused by the non-acceptance, even partial, of an order.

How to buy

4. The Customer may only purchase products present in the electronic catalogue X at the time of placing the order and viewable online, as described in the corresponding information sheets. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but may differ in color, size, accessory products present in the figure.

The correct receipt of the order is confirmed by X, via an email response, sent to the email address provided by the Customer. This confirmation message will indicate the date and time of execution of the order as well as a “Customer Order Number”, to be used in any subsequent communication with X. The message will include all the data entered by the Customer, who undertakes to verify their accuracy and to communicate any corrections promptly, in accordance with the terms described in this document.

In the event of non-acceptance of the order, X guarantees rapid communication to the Customer.

Payment methods

7. Credit card (Convenient and Safe Way) – Our servers are protected by SSL protocol and precise encryption. At the time of payment you will be automatically connected to an interface and your data will be managed directly by the bank, X will never know. All this to ensure maximum security and confidentiality for our customers.

7.1 In the event of cancellation of the order, either by the Customer or in the event of non-acceptance of the order by X, the company itself will simultaneously request the cancellation of the transaction and the release of the amount committed. The unlocking times, for certain types of cards, depend exclusively on the banking system and can last until their natural expiry (24th day from the authorization date). Once the transaction has been cancelled, X. shall not be held liable under any circumstances for any direct or indirect damage caused by a delay in the release of the amount committed by the banking system.

7.2 X reserves the right to ask the Customer for additional information (for example, a landline telephone number) or to send a copy of documents proving ownership of the Card used. In the absence of the requested documentation, X reserves the right not to accept the order.

7.3 At no time during the purchase process can X access the buyer's credit card information, which is transmitted via a secure connection directly to the website of the banking institution handling the transaction. No X computer archive will store such data. Under no circumstances can X be held responsible for any fraudulent or abusive use of bank cards by third parties when paying for products purchased on X.

Brand

In the event of a cash on delivery purchase, payment must be made exclusively in cash or by CIRCULAR check made out to the carrier who will make the delivery. Nothing more than what is stated at the time of ordering will be owed by the Customer.

For orders from abroad for an amount greater than 250.00 euros and for those from Italy for an amount greater than 500.00 euros, it is not possible to accept cash on delivery as a means of payment.

Advance bank transfer

In the event of payment by Advance Bank Transfer, the goods ordered by the Customer will be kept until receipt of proof of transfer, to be sent to X. (e-mail) no later than 3 working days from the date of acceptance of the order. The order will only be sent after the amount due has been credited to X's current account, which must occur within 7 working days from the date of acceptance of the order. After these deadlines, the order will automatically be considered cancelled.

The reason for the bank transfer must include:

the order number; the computer effect data; name and cognome of the intestacy of the order. Effect the bonus favored by:

Rates

10. Unless otherwise stated in writing, all product prices shall be understood to be “excluding VAT” and expressed in euros. VAT will be added to the delivery costs. The validity of the prices indicated is always and only that indicated by the procedure (quote or basket) at the time of transmission of the order to the Supplier. The prices of some or all products may in fact vary even several times in the same day without the need for any prior notice.

Shipping Methods

11. The Company will organize the delivery of the Products to the address indicated by the Customer using selected professional Carriers. Unless otherwise indicated by our Customer Service, delivery is made to the ground floor. Upon delivery of the goods by the carrier, the Customer is required to check:

that the number of packages delivered corresponds to that indicated in the transport document sent in advance by email;

that the packaging is intact, not damaged, not wet or otherwise altered, including sealing materials (custom adhesive tape or plastic straps);

The Customer acknowledges and accepts that in the event of impossibility of delivery of the Products due to his absence (or that of the person responsible) at the time of delivery on the agreed day and time, the Products will not be cancelled from the order and the relative amount will not be credited to the Customer.

To ensure freshness, the shipment will leave from the producers' warehouses, therefore the customer will be able to receive more packages from each producer relating to the products purchased.

Complaints

Any deterioration of the packaging and/or the Products must be immediately contested by the Customer by affixing, on the Carrier's delivery document, a written reservation for inspection and specifying the reason for the reservation (for example "Packaging with holes", "Packaging damaged").

Issuing invoices

14. At the time of purchase, the customer will receive a copy of his order in his email box.

Right of withdrawal

In accordance with art. 59, paragraph 1, letter. d) and e) of Legislative Decree 6 September 2005, n. 206 (Consumer Code), the right of withdrawal is excluded with regard to:

a) Goods purchased by a non-consumer Customer and/or who requests an invoice;

(b) Goods liable to deteriorate or expire rapidly; And

(c) Sealed goods which cannot be returned for reasons of hygiene or health protection and which have been opened after delivery.

With reference to the cases of exclusion of the right of withdrawal listed above, the Customer is informed and accepts that among the Products that "risk deteriorating or expiring quickly" are included all food products offered by X on the Website, since the characteristics and qualities of these types of Products are likely to be altered also due to improper storage.

RESPONSIBILITY

X. undertakes to perform the Services in good faith and to fulfill, or have fulfilled, with the utmost diligence, all the obligations established herein in the spirit of solidarity and self-organization that characterizes and must characterize all the activity and services offered and used by Customers through the Website. X. will not be responsible for any delays occurring during transport. Likewise, the Company shall not be held liable for any loss, damage, incorrect or non-performed delivery caused by events and/or causes of force majeure or fortuitous circumstances, such as, by way of example but not limitation: natural disasters, adverse weather conditions (such as heavy snowfall), possible strikes (by its own employees or other employees), accidents to means of transport, explosions or any other cause, similar or different, occurring outside the control of X. and not attributable to it, even pre-existing, which prevents or aggravates the total or partial execution of the contract.

The Company shall not be liable for any damages resulting from the inaccessibility of the Services resulting from problems related to the network, suppliers or telephone and/or telematic connections over which the Company has no control, or from the failure and/or malfunction of the electronic equipment of the User or the Company's suppliers.

The Company shall not be held liable for any damage resulting from the inaccessibility of the Services resulting from problems related to the network, suppliers or telephone and/or telematic connections over which it has no control, or from the failure and/or defective functioning of the Customer's electronic equipment.

Confidentiality

17. In accordance with art. 13 of Legislative Decree 30.06.2003 n. 196 (“Personal Data Protection Code”) X. declares that the Customer’s data will not be disclosed and/or resold to third parties under any circumstances and will be processed by the owner (X. – whose registered office is at ) for the sole purpose of sending you our commercial offers that reflect your interests, managing your registration request on the site and for the purposes of processing your order.

The data may also be processed by third parties (e.g. Internet providers, sales and marketing services) for activities useful for the provision of services reserved for registered users.

With prior consent, the data may be communicated to third-party companies with the same purposes in the sectors: commercial and marketing services.

Personal Data may be provided directly by the Customer or, in the case of Usage Data, collected automatically when using this Application. Unless otherwise specified, all Data requested by this Application is mandatory.

If the Client refuses to communicate them, it may be impossible for this Application to provide the Service. In cases where this Application indicates certain Data as optional, Customers are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.

Place

18. The Data is processed at the headquarters of the Data Controller and in any other place where the parties involved in the processing are located.

The Customer's Personal Data may be transferred to a country other than the one in which the customer is located, even outside the European Union. When such a transfer occurs, we ensure that it is carried out in accordance with this privacy policy and that it provides adequate protection. If any of the transfers described above take place, the Customer may refer to the respective sections of this document or request information from the Owner by contacting the contact details provided at the beginning.

Shelf life

The Data is processed and stored for the period necessary for the purposes for which it was collected, after the complete execution of the order placed it will be deleted within one year from that moment.

The following categories of data may be retained for additional periods:

Financial and accounting data (e.g. invoices, payments, refunds, etc.) are retained for the period required by applicable tax and accounting laws;

All user-generated content (e.g., products purchased, behavioral patterns) is anonymized, but remains available for our analysis in aggregate form.

At the end of the retention period, the Personal Data will be deleted. Therefore, upon expiry of this period, the right of access, cancellation, rectification and the right to portability of Data can no longer be exercised.

In accordance with art. 7, d. lgs 196/2003 the customer/user has the right to exercise certain rights including to know:

– the origin of personal data;

– the updating and rectification or, if relevant, the integration of data;

– the purpose and methods of processing;

– the identification data of the owner and the person responsible

– the cancellation, transformation into anonymous form or blocking of data processed in violation of the law.

To exercise these rights, you can contact the data controller by writing to: X., whose registered office is at ) email address:

Cookies Policy

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Cookies Policy

Applicable law

20. The sales contract between the Customer and X is deemed to have been concluded in Italy and governed by Italian law.

For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, the territorial jurisdiction is that of the Court with territorial jurisdiction of the registered office of X. and consequently.

In accordance with and for the purposes of the articles 1341–1342 cod civ., the parties declare to have read and understood, and therefore expressly approve articles: 3 acceptance of the order; 7.1 cancellation of order; 7.3 additional credit card information and its fraudulent or abusive use by third parties; 11 delivery times; 12. Customer liability in the event of non-delivery in the absence of the customer; 12 complaints; 15 exclusion of the right of withdrawal; 16 exclusion of liability for transport delays, force majeure, fortuitous events and network inaccessibility; 20 applicable law and competent court.

By issuing its final Registration authorization, the Client therefore fully and explicitly approves, without any reservation, the aforementioned clauses and those identified separately in the preceding paragraph.